The American University of Paris - IT Professional Services

Device Management

Arcadia Amin — Wed, 27 Mar 2024 12:37:11 +0000

�� DEVICE MANAGEMENT

IT Services manages devices through a centralized system to enable us to monitor devices, deploy software, configure and troubleshoot across the campus network.

Intune

Intune is cloud-based service by Microsoft, the we use at �� to manage windows computers on campus. With Intune, we enforce security policies, deploy applications, manage updates, and ensure compliance , enhancing productivity while safeguarding sensitive university data.

JAMF

At ��, we use JAMF Pro and JAMF Protect as components of our IT infrastructure. JAMF Pro serves as a management solution for Apple devices within our predominantly Windows environment.

The adoption of JAMF Pro is to provide easy and secure management for our Apple device ecosystem. As Apple devices become increasingly prevalent within our institution, the need for efficient management tools has grown. JAMF Pro offers device management capabilities, allowing deployment, configuration, security, and ongoing maintenance and enforcing security policies and managing updates.

Additionally, it facilitates remote troubleshooting, inventory management, and compliance monitoring, thereby enhancing operational efficiency and reducing downtime.

LinkedIn Learning

Pierre-Yves Vasener — Tue, 10 Jan 2023 13:29:57 +0000

LinkedIn Learning is an online platform to help you enhance your skills by yourself thanks to more than 13 000 video tutorials. These videos cover a variety of subjects, both theoretical and technical. These online courses are led by experts and professionals.

From using Photoshop to becoming a project manager, LinkedIn Learning will soon become your new best friend. �� is licensing LinkedIn Learning and offers it to the current students, faculty and staff.

Our LinkedIn Learning platform is accessible at http://inlearning.aup.edu using your �� NetID account.

Access LinkedIn Learning

Service Desk (GLPI)

Pierre-Yves Vasener — Mon, 05 Dec 2022 11:26:31 +0000

Our service desk system is where our incidents and requests from users are recorded and processed. It is powered by GLPI (Gestion Libre d'un Parc Informatique).

To get help from the IT Services, you may call, email us, or step by the office. Please note we do not fix personal devices.

We use a ticketing program to track and respond to IT incidents and requests and manage them.

When should I send a ticket?

Do you have a question about technology? Is a piece of hardware or software not working correctly? Send us an email to let us help you find a solution to your technological challenges.

How does it work? 

Send an email to itservicesaup.edu or submit a ticket using the University Helpdesk tool by going to https://helpdesk.aup.edu.
We receive the ticket and assign it to the IT Services team member best qualified to help you out.
Once a ticket is assigned, you will receive a response via email from itservicesaup.edu.
In order to follow-up on the ticket or respond, just reply directly to the email sent by our Helpdesk tool on Outlook, like you would for any email.
All correspondence concerning your ticket should be handled through email replies.

Knowledge Base Articles

Title	Type
GLPI Agent Installation	Procedure
How to Contact �� IT Services	How-to
How to Create a Ticket	How-to

Our Support System is accessible at https://helpdesk.aup.edu.

Access our Service Desk

IT Projects

Pierre-Yves Vasener — Fri, 02 Dec 2022 11:37:06 +0000

We supervise all IT-related projects for the university.

Feel free to connect with one of us for any project-related inquiries:

Pierre-Yves VASENER

Director of IT Services

E-mail: pvaseneraup.edu

Ext. 646

Raed OUWAYDA

IT Services Support Manager

E-mail: rouwaydaaup.edu

Ext. 645

To submit your project idea, please click the button below. This will redirect you to a form where you can provide the necessary details and send your idea to us. Thank you for your contribution!

Submit a new IT Project