/it-services/service/software-hardware 黑料正能量 ITS services provide the community the adequate software and hardware to support the teaching needs. 黑料正能量 community members can request a software or a special hardware to support their activities,聽 en /it-services/service/hardware-procurement <div class="field field-name-field-service-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="/sites/default/files/styles/medium/public/field/field_service_image/Hardware%20Procurement.jpg?itok=UBszWFvj" width="220" height="147" alt="" /></div></div></div><div class="field field-name-field-service-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>ITS centralizes all new hardware purchase requests for all 黑料正能量 departments. Our team will聽analyze them and offer you alternatives to meet your needs. We then make an order, receive the equipment, inventory it and hand it to you.</p> </div></div></div><div class="field field-name-field-service-information field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>To request new equipment, you need to fill out <strong><a href="https://helpdesk.aup.edu/marketplace/formcreator/front/formdisplay.php?id=14">our聽Hardware聽Request Form</a></strong>.</p> <p>Due to ordering and delivery delays, you need to contact us in advance to make sure we will receive the item when you need it.</p> <p>To find out more on the Employee laptop set up, please read this article <strong><a href="/it-services/knowledge-base/article/staff-and-faculty-device-setup">here</a></strong>.</p> </div></div></div><h2>Frequently Asked Questions</h2> <div class="accordion" > <div class="accordion-row"> <div class="accordion-head">What is a standard device for an 黑料正能量 employee?</div> <div class="accordion-content"><p>A standard device provided by 黑料正能量:聽</p> <ul> <li>Full-time聽黑料正能量 employees are provided with a windows-based laptop and a docking station<strong> or </strong>a windows-based desktop workstation.聽(1 device per employee)聽</li> <li>Part-time and CDD employees聽are provided with a shared Windows-based desktop workstation.</li> </ul> <p>Requests for employee devices should be logged on the following form:聽<a href="/it-services/form/staff-computer-request">/it-services/form/staff-computer-request</a></p> <p>Any request for an exception should be mentioned by the employee's supervisor/manager on the same form.聽</p> </div> </div> </div> <div class="view view-service-kb-articles view-id-service_kb_articles view-display-id-eva view-dom-id-9d802fd17a9523723e4fd535fe95bfd5"> <h2 class="title">Knowledge Base Articles</h2> <div class="view-content"> <table class="views-table cols-2"> <thead> <tr> <th class="views-field views-field-title" scope="col"> Title </th> <th class="views-field views-field-field-kb-article-type" scope="col"> Type </th> </tr> </thead> <tbody> <tr class="odd views-row-first"> <td class="views-field views-field-title"> <a href="/service-catalog/user-guide/procedure-and-management-it-purchases">Procedure and Management of IT Purchases</a> </td> <td class="views-field views-field-field-kb-article-type"> User Guide </td> </tr> <tr class="even views-row-last"> <td class="views-field views-field-title"> <a href="/it-services/knowledge-base/article/staff-and-faculty-device-setup">Staff and Faculty Device Setup</a> </td> <td class="views-field views-field-field-kb-article-type"> Article </td> </tr> </tbody> </table> </div> </div> <div class="field field-name-field-service-actions field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="/it-services/form/hardware-purchase-request" target="_blank">Request new Hardware</a></div></div></div> Fri, 02 Dec 2022 11:19:57 +0000 Pierre-Yves Vasener 8093 at /it-services/service/software-procurement <div class="field field-name-field-service-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="/sites/default/files/styles/medium/public/field/field_service_image/Software%20Procurement.jpg?itok=GcE3Ote7" width="220" height="146" alt="" /></div></div></div><div class="field field-name-field-service-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>ITS centralizes all new software requests for all 黑料正能量 departments. Our team will聽analyze them and offer you alternatives to meet your needs. We then make an order, receive the piece of software, and process with the installation.</p> </div></div></div><div class="field field-name-field-service-information field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>To request a new piece of software, you need to fill out <strong><a href="https://helpdesk.aup.edu/marketplace/formcreator/front/formdisplay.php?id=11">our聽Software Request Form</a></strong>.</p> <p>You have to contact us in advance and before the semester you will use the software.</p> </div></div></div><div class="view view-service-kb-articles view-id-service_kb_articles view-display-id-eva view-dom-id-5accfef64e06c6c70728897a569bd424"> <h2 class="title">Knowledge Base Articles</h2> <div class="view-content"> <table class="views-table cols-2"> <thead> <tr> <th class="views-field views-field-title" scope="col"> Title </th> <th class="views-field views-field-field-kb-article-type" scope="col"> Type </th> </tr> </thead> <tbody> <tr class="odd views-row-first views-row-last"> <td class="views-field views-field-title"> <a href="/service-catalog/user-guide/procedure-and-management-it-purchases">Procedure and Management of IT Purchases</a> </td> <td class="views-field views-field-field-kb-article-type"> User Guide </td> </tr> </tbody> </table> </div> </div> <div class="field field-name-field-service-actions field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="/it-services/form/software-purchase-request" target="_blank">Request new Software</a></div></div></div> Fri, 02 Dec 2022 11:05:29 +0000 Pierre-Yves Vasener 8091 at